Introduction

Here at www.vdiverhodes.com, we respect the personal information you provide us and demonstrate great dedication to the methods and means for their adequate protection, in accordance with the latest European regulation for data protection 2016/679 (GDPR - General Data Protection Regulation), with which we are fully compliant. Our privacy policy reflects the existing global principles and adopted regulations regarding the management of personal data and its implications. Its ultimate purpose is to help you understand why we collect your personal data and, most importantly, how we use it. This policy applies to all of you who purchase our products through our physical point of sale, over the phone, applications, or through our website. The management and protection of personal data of visitors/users of the site are subject to the relevant provisions of Greek legislation (Law 2472/1997 for the protection of the individual and the protection of personal data as supplemented by the decisions of the President of the Data Protection Authority, as well as Law 2774/1999) and European law (Directives 95/46/EC and 97/66/EC). In any case, the site reserves the right to change the terms of personal data protection after informing visitors/users and within the existing or potential legal framework. The use/visit by anyone implies acceptance of these terms.

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Who We Are

The vdiverhodes.com is the online store for the provision of diving services and the sale of diving equipment and related items of the physical store/individual business under the name "Damianos Veropoulos & Co. EE," located at 15th km Rhodes-Lindos Street, Faliraki, 85105, Rhodes, Greece. Our activity is limited to sales and services within the broader geographical zone of the Greek territory.

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Your Safety

When you make a purchase from us or use the services we offer, you entrust us with your data. For this reason, we prioritize listening to and considering your opinions and desires, in order to understand your expectations and ensure that they are reflected in our business decisions.

Our Privacy Policy on Personal Data Protection provides detailed information about when and why we collect your personal data, how we use and process it, how long we retain it, and, finally, under what conditions we can share it with others. Our company collects personal information of users only when they willingly provide it. Special care is taken for data collected through the use of cookie files.

Furthermore, we commit to inform you about any modifications to the personal data management policy, if deemed necessary due to subsequent changes in applicable legislation.

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Data Collection and Storage

Our online store is hosted on the Wix.com platform. This specific platform allows us to offer products and services to you in accordance with e-commerce specifications and operating rules. Your data may be stored in the storage media provided by Wix.com, in the databases they maintain, and in various management applications they use. They store your data on secure servers with strong technical measures and firewall protocols. To read the privacy policy of Wix.com, you can visit the following link: https://www.wix.com/about/privacy

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When you visit one of our points of sale (e.g., our physical store, our website, social media platforms), we ask you to provide us with certain information about yourself.

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This information may include:

• Personal data such as name, address, email address, phone number, and other contact details. This data is collected when you make a purchase from our store or when you first register for our online services. For example, when you leave a comment on our social media pages (Facebook, Twitter, Instagram), subscribe to our newsletter, participate in a contest, etc.

• Account information such as username and other identifiers or credentials used to access our internet services.

• Device information.
• Identification and authentication information related to your payments and electronic transactions (such as credit card details). • Information related to recording your browsing and preferences regarding our online store (e.g., which categories you liked the most, how many times you visited specific pages or products, which of our social media posts you liked the most, etc.).

• IP address and cookie data.

• Location information.

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Cases in which we ask you to provide us with your personal data:

• When you purchase products in our physical and online store or through our call center.

• When you register to use our electronic services.

• When you request to receive updates regarding our marketing promotions and advertising campaigns.

• When you subscribe to our newsletter to receive our news electronically.

• When you participate in one of our contests (either physical ones in our store or online ones on social media).

• When you submit inquiries or request after-sales support.

• When there are legal obligations and regulations to resolve issues or comply with enacted European directives.

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How we process your personal data:

We process your personal data when we are entering into a contract with you or for specific purposes, including but not limited to:

• Processing orders and payments for products you have purchased or for refunds.

• Promotional activities related to our products or services that we believe may be of interest to you, provided that we have obtained your consent to contact you. We may use and process your personal data if you have given us your consent for the following:

• Notifying you when a product is back in stock.

• Communicating with you via email or written messages regarding our products and services, contests, offers, promotions, or special events.

• Providing rewards as part of our loyalty programs.

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Legitimate interest:

We may use and process your personal data where necessary based on our legitimate interests as a business for the following purposes:

• Providing support to our customers, responding to and communicating with you regarding your inquiries.

• Addressing questions, complaints, demands, and comments.

• Communicating with you regarding your orders, purchases, or accounts.

• Providing you with relevant material and navigating you through our websites.

• Informing you about promotional activities (based on your consent), such as customizing communications or sending targeted messages through social networks and third-party platforms.

• Conducting certain data analyses, including consumer research, trend analysis, and economic analysis.

• Helping us understand more about you as customers, the products you consume, how you consume them, and how you shop so that we can serve you better.

• Operating, evaluating, and improving our commercial activities.

• Complying with your requests regarding the exercise of your rights (for example, if you ask us not to contact you for marketing purposes, we will maintain this record in opt-out lists to comply with your request).

• Using or disclosing your personal data (for example, in relation to research by a public authority) where we have a lawful right or duty.

• Maintaining the right to communicate with you regarding outstanding debts, either directly or through third-party partners.

• Protecting, detecting, and preventing fraud and other criminal activities, claims, and obligations.

• Ensuring the security of networks and information, taking measures to protect your information from loss, damage, theft, or unauthorized access.

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Compliance with legal obligations and principles of observance:

We will use your personal data to comply with our legal obligations, such as:

• Identifying you when you communicate with us.

• Verifying the accuracy of the data we hold about you.

• Assisting public authorities, e.g., the police.

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In order to safeguard the confidentiality of the information entrusted to us, our business will not transfer it to any third party (natural or legal person) for any reason, except in cases provided for by law and exclusively to the competent authorities.

Minors visitors have access to our services only with the consent of their parents or guardians, and in case personal information is submitted by minors, cosmetic-store.gr will delete all relevant information.

Visitors/users can contact the administrators of the website through the contact form at https://www.vdiverhodes.com/blank-2 at any time to find out if there is a file with their details, and they can change or delete them from the lists whenever they wish.

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For your own "benefit":

We will use your personal data for your own "benefit," for example:

• We use automated information for purposes such as:

1. Personalizing the experience of our visitors on our online services.

2. Providing material (including advertising) tailored to your interests and the way you browse our online services.

3. Proper management of our business.

4. We use this information to assist in diagnosing technical problems and issues related to our services, manage electronic (online) services, identify users of our services online, target advertising, and gather demographic information about you. We use automated information to determine usage patterns and how we can better adapt our services to meet your needs.                                                                                                                                                                                                       
   
   • We may use the information we acquire about you in other ways, for which we will inform you at the time your data is collected, in order to tailor our services to better meet your needs.

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Electronic transactions:
All payment gateways provided by Wix.com and used by our business adhere to the PCI-DSS (Payment Card Industry Data Security Standard) specifications as defined by the PCI Security Standards Council, a collaborative effort established by major brands such as Visa, Mastercard, American Express, and Discover. The PCI-DSS specifications help ensure the secure management of credit card information collected by our store and used in your electronic transactions. In addition, our business utilizes the Braintree secure transaction platform and the services of the Paypal.com payment gateway. To read the privacy policy for each of these, please visit the following links:

• Stripe: https://stripe.com/gb/privacy

• Wix Payments: https://www.wix.com/about/terms-of-payments

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How we share your personal data:
Our business collaborates with providers, suppliers, and organizations that may process your personal data on our behalf, provided they adhere to data protection and security rules. We only share information that allows them to provide their services to us or facilitate their services to you. For example, some of our service providers may display advertisements for our products and services, as well as products from our partners, suppliers, and third parties. Assuming you have given your consent and accepted to receive promotional communications, you may see advertisements on the internet that we have placed on the websites you visit or the interactive services you use.

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Other organizations and individuals:
In certain cases, we may transfer your personal data to other organizations. For example:

• If requested by a public or regulatory authority, such as the police or the Ministry of Labor, we are obligated, based on ethical codes, to transfer your personal data.

• We may share information with fraud prevention organizations to avoid potential fraudulent activities (e.g., Electronic Crime Prosecution).

• By responding to requests from individuals (or their representatives) seeking to protect their legal rights or the rights of others.

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Social Media Plugins

Our Services use social media plugins ("Plugins"). When you use a Service that includes Plugins, information may be directly transferred from your device to the social media provider. We cannot influence the data collected by the Plugin. If you are logged into your social media account, your use of the Service may be attributed to your social media account. If you interact with the Plugins, such as by clicking on "Like," "Follow," or "Share," or by entering a comment, the information may automatically appear on your social media profile. Even if you are not logged into your social media account, it is possible for the Plugins to transmit your IP address to the social media providers. Please consider this when using our Services.

For information about the social media providers of the Plugins used in our Services (Providers), please see below:

Facebook Data Controller: Facebook Ireland Limited, Hanover Reach, 5-7 Hanover Quay, 2 Dublin, Ireland ("Facebook"). For more information, you can refer to Facebook's privacy policy at https://www.facebook.com/about/privacy/.

Google+ Data Controller: Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). For more information, you can refer to Google's privacy policy at https://www.google.com/privacy.

LinkedIn Data Controller: LinkedIn Ireland, Gardner House, Wilton Place, Wilton Plaza, Dublin 2, Ireland ("LinkedIn"). For more information, you can refer to LinkedIn's privacy policy at http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv.

Twitter Data Controller: Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA ("Twitter"). For more information, you can refer to Twitter's privacy policy at https://twitter.com/privacy.

YouTube Data Controller: YouTube, LLC, 901 Cherry Ave. San Bruno, CA 94066 USA. For more information, you can refer to YouTube's privacy policy at https://www.youtube.com/intl/en-GB/yt/about/policies/#community-guidelines.

Pinterest Data Controller: Pinterest 651 Brannan St, San Francisco, CA 94107 USA. For more information, you can refer to Pinterest's privacy policy at https://policy.pinterest.com/en/privacy-policy.

Instagram Data Controller: 200 Jefferson Dr Menlo Park, CA 94025 United States. For more information, you can refer to Instagram's privacy policy at https://help.instagram.com/155833707900388.

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Marketing Actions Policy

During your registration in our customer database, the information you provide us is used for various purposes:

• To inform you about our latest products, services, or offers.

• To communicate with you if we need to obtain or provide additional information.

• To occasionally check that you are satisfied with our products and services.

We may use your personal data to send you marketing messages if we have your consent or a specific reason. If you have given your consent, this can be done through a post, email, text messages, or social media. We may also promote products or services through notifications and advertisements in applications. This happens when we have a business or commercial reason to use your information, although we will always provide you with the opportunity to opt out of marketing. We may ask you to confirm or update your personal data if you purchase new products or services in the future. We will also ask you to do this if there are changes in legislation, regulation, or the structure of our business. We collect statistical data on the opening of electronic messages and clicks using industry technologies to help us monitor and improve our electronic newsletters. You can unsubscribe from general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

Please note that if you opt out of receiving marketing messages from us, we may still communicate with you regarding transactions, your account, customer surveys, and competitions that you may have expressed interest in.

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Your Rights

According to the law on the protection of individuals with regard to the processing of personal data and the free movement of such data, you have the following rights that you can exercise:

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Access and Information

You have the right to obtain information about the data we have collected, the purpose for which we have collected it, and how long we will retain it.

Rectification

You have the right to request us to correct any inaccurate information about you or to provide additional information about you.

Restriction and Objection to Processing

You have the right to request us to restrict or exclude the processing of your personal data if you dispute the accuracy of the information we hold about you, if you believe that we are processing your data unlawfully, or if you no longer wish to receive promotional messages about our products and services.

Portability

You have the right to request us to transfer your personal data to another organization on your behalf.

Erasure

Finally, you have the right to request us in writing to erase your personal data when it is no longer necessary for the purpose for which it was collected, if you wish to withdraw your consent for processing, and if your data is subjected to unlawful processing in violation of the Data Protection Regulation.

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If you wish to exercise these rights, please contact us:

• By sending an email using our contact form 

• By sending a letter to the following address: 15th km Rhodes-Lindos, Faliraki, 85105, Rhodes, Greece.

• By visiting our store in person.

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Please ensure that you have attached all the necessary documents along with your request. Our company is committed to providing you, to the extent technically feasible, with automated means to exercise your rights and to fulfill your requests free of charge. Additionally, we will make every effort to respond to your relevant request within thirty days of receiving it. However, if due to the complexity of your request or the volume of information, we are unable to fulfill your request within thirty days, our company will inform you in writing within the aforementioned timeframe about the reasons for the delay and will make every effort to satisfy your request as soon as possible, but in any case within an additional two months.

In any case, you have the right to lodge a complaint with the Data Protection Authority, which can also accept the submission of relevant complaints either in writing at its protocol office (1-3 Kifisias Avenue, Postal Code 115 23, Athens) or electronically.

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How long do we retain your personal data?

We will retain your personal data for as long as you are a customer of the online store. After you cease to be a customer, we may retain your data for a period of up to 7 years.

However, we may retain your data for more than 7 years if we are unable to delete it for legal, tax, or technical reasons. In such cases, we will ensure that your confidentiality is protected and that your data is only used for these purposes. Additionally, we do not retain personally identifiable information for longer than necessary. Finally, we will retain your data for as long as we have active consent for the given purposes.

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Applicable Law and Other Terms

These terms of use, including any amendments, are governed and supplemented, where necessary, by Greek and EU law, as well as relevant international treaties, with the courts of Athens being competent. The online store vdiverhodes.com and our company aim to resolve amicably and out of court any disputes that may arise from the use, interpretation, and application of these terms of use. For this reason, if you, as a user/member, identify any problematic legal or ethical element or information in the content of the website, please inform the website administrator immediately using the contact form at https://www.vdiverhodes.com/blank-2.